Refund & Cancellation Policy

Upfyn may offer a free tier, paid plans, and credit purchases. The current price, billing period, included features, and credit amount are shown before checkout. Payments are processed securely by our payment partner, Razorpay. All amounts are charged in the currency shown at checkout and may be exclusive of applicable taxes (including GST).

Paid plans renew automatically at the end of each billing period (monthly or annual) at the then-current price, using your saved payment method, until you cancel. By subscribing, you authorise these recurring charges.

You may cancel your subscription at any time from your account settings or by emailing support@thinqmesh.com. Cancellation stops future renewals. Your cancellation takes effect at the end of the current paid period, and you keep access to paid features until the end of that period. We do not provide partial-period or pro-rated credits for the unused portion of a billing period.

Except where a refund is required by applicable law, subscription fees and completed credit purchases are non-refundable, and we do not provide refunds or credits for partially used periods, downgrades, unused features, or consumed credits. We encourage you to use the available free tier and welcome credit before purchasing a paid plan or additional credits.

If you were charged in error (for example, a duplicate charge or a billing mistake on our part), contact us within 7 days of the charge and we will review and, where the charge was made in error, issue a correction or refund of the erroneous amount.

If a renewal payment fails, we may retry the charge and/or suspend access to paid features until payment succeeds. If we discontinue a paid plan entirely, we will give reasonable notice and, where you have pre-paid for a period that we end early, provide a pro-rated refund for the remaining pre-paid period.

Approved refunds (e.g. erroneous charges) are made to the original payment method via Razorpay. Once approved, refunds are typically initiated within 7 business days; the time for the amount to reflect in your account depends on your bank or card issuer.

For billing, cancellation, or refund questions, contact support@thinqmesh.com (billing) or grievance@thinqmesh.com for unresolved grievances.