UpfynUpfyn
Upfyn Web

Get help on the screen where the problem is happening

Get or give remote assistance with Upfyn Operator. Start a temporary session, share the screen, and choose the input controls the helper may use.

Included in Hyper & Ultra

At a glance

What you can do

  • Create a one-time code for the person helping you
  • Share the screen and grant mouse, keyboard, text and clipboard control explicitly
  • Optionally enable the AI operator, with each AI-authored action reviewed on the host

How it works

  • The host approves the person, the client confirms, and the input grant exists only for that session
  • Ending the session revokes control locally; an audit records what happened

Upfyn Operator connects a host and helper in a temporary remote-assistance session. Both confirm the connection, and the host chooses which controls to grant.

Some problems are easier to show than describe

You are stuck in an application. The person helping asks which button is visible. You describe the menu, send a screenshot, and discover that you are looking at different screens.

Seeing the same screen can make the conversation clearer. Sometimes that is enough. Sometimes the helper needs to demonstrate a step with the mouse or keyboard.

Operator gives that help a defined beginning, a visible set of controls, and an end.

Start with a one-time invitation

The host creates a one-time code for the intended helper. The helper uses it to request the session. The host approves the person, and the helper confirms the connection.

This makes the session an explicit handover for the task at hand. You can begin by explaining the problem and agreeing what a successful outcome looks like.

Decide how much help you need

Screen sharing lets the helper see the issue. Mouse, keyboard, text, and clipboard access are separate grants the host can choose as needed.

For example, a colleague might only need to explain which report setting to change. For a more involved task, the host can grant input access so the helper can demonstrate, while both follow what is happening.

The goal is to make the controls match the help you want.

Add AI assistance when it is useful

Operator also has an optional AI operator. When enabled, AI-authored actions are reviewed on the host before they are applied.

A useful request names the application and the next step, such as preparing a particular screen for review. Keep the explanation specific so the host can understand what an action is intended to accomplish.

Finish with a checked result

When the issue is resolved, verify it together and end the session. Ending Operator revokes the session's control locally, and an audit records what happened.

A short resolution note helps the next time the same issue appears: what was wrong, what changed, and whether anything remains to be done.

A straightforward support session

  1. 1
    Open the relevant application and describe the issue.
  2. 2
    Create or join the one-time Operator session.
  3. 3
    Confirm the connection on both sides.
  4. 4
    Grant the controls needed for the agreed task.
  5. 5
    Review the result and end the session.

Is this for accessing my own desktop from a phone? Use Upfyn's paired remote access for that workflow. Operator is for a host and another person providing help.

Can viewing and control be separate? Yes. Choose the input grants needed for the session.

Make the next support conversation easier to follow

Get Upfyn · Check current availability

Related: Operator guide · Work from anywhere

More features

All features

Voice Agent

Upfyn's Voice Agent turns your computer into an assistant that hears you: push to talk or wake it by name, in every language you speak.

Browser Agent

Upfyn's browser agent opens pages, clicks, types, fills forms and reads what it finds in your own Chrome, Edge or Brave, with a live view and a full history.

Computer Agent

Upfyn's Computer Agent carries authorised actions into your computer and signed-in browser, with a visible action history and permissions you control.

Upfyn AI Studio

Bring images, video, and audio into a local project. Arrange and refine the timeline, preview the sequence, and export supported projects to WebM.

Included in Hyper & Ultra

Upfyn Team

Keep conversations, tasks, documents, calendars, files, whiteboards, and calls in a shared workspace, with an assistant available to help people get oriented.

Included in Enterprise

Research

Give a brief, proposal, or research summary a document you can keep editing. Bring existing material, develop the draft, and keep sources close to the explanation.

Included in Hyper & Ultra

Design

Turn a brief into a graphic, presentation, whiteboard, or website. Start with a generated draft or build on the canvas, then refine the message and layout.

Included in Hyper & Ultra

Share

Pass selected files or folders directly to another Upfyn device on a trusted local network. Choose the material, review requests, and follow the transfer.

Included in Hyper & Ultra