Voice Calls

Voice agents that answer and make phone calls for you: inbound calls, outbound calls and whole campaigns, with live calls and every call's history in one place.

Your phone line, answered.

Bookings, reminders, renewals and the questions you hear every day. Set up an agent once, give it a number, and it takes the calls.

Set up an agent

Give it its instructions, a voice and the documents it can look up during a call. It runs on your own voice accounts and can use this computer's tools on a call.

Agent Setup · Identity, model and voice

Instructions

VoicePicked from your connected voice account

Knowledge

menu-and-hours.pdfThe agent can look this up mid-call

Inbound and outbound

Bind a number to your agent and it answers every call to it. Call anyone from your numbers when you need to, or call your assistant from your own phone.

Phone numbers

+1 415 555 0123Rings your agentUse for my agent

Call someone+14155550123Call

Calling +1 415 555 0188…

Campaigns, done properly

Attach a list, set the hours, the pace and the retries, and the agent works through it without calling anyone twice. It won't dial until the four calling checks are ticked.

Renewal reminders

Before this campaign can dial

Everyone on this list agreed to be called

The list is checked against do-not-call registers

Calls go out only in each person's own daytime hours

The agent says who it calls for, that it is an AI, and how to opt out

0 of 50 records completed · Mon to Fri, 9:00 to 20:00

Every call on the record

Watch live calls as they happen, then read each call's outcome, transcript and what the agent did, in Call History.

Call History

Booking a table for FridayLive call · 0:42Live

Booked a demo for ThursdayInbound · 2:14Done

Asked to call back after 6Campaign · 0:58Done

No answerCampaign · retry tomorrowRetry

Outcomes, transcripts and what the agent did on each call.

How to get your agent on the phone

  1. 1Connect your accounts

    Add your own Vapi and ElevenLabs keys. Your agents run on your accounts.

  2. 2Set up the agent

    Write how it should behave on a call, pick its voice and give it what it needs to know.

  3. 3Give it a number

    Use one of your numbers for the agent, or start a campaign. Steps that change things wait for your approval.

Download Upfyn

One team, wherever you are: on your desk, in your browser and in your pocket.